" Having a dependable cleaning service gives us the freedom to book back-to-back rentals when we couldn't do that before. The linen service is a particular favorite, since Sunset's sheets and towels are nicer than what we had in the house! Because Sunset does a check-in/check-out, we no longer have to give renters our lockbox code and then worry about changing it each time we come up. When our heating went out, Sunset was over immediately with space heaters for our freezing guests, while also coordinating a contractor to come fix the problem for us. Getting bulk rates on amenities like wireless internet, cleaning and snow removal not only helps us save a little money, but it cuts down on the number of bills and service providers we have to worry about."
—Ty and Laura Nelson, Independent Owners Program participant
"I just wanted to take a minute and tell you how much I appreciate the efforts of Chris and also other staff members who were involved with our deck failure. Chris went beyond the call of duty in getting information to me and getting the deck secured so that I did not have to make a special trip to Sunriver. We were on vacation at the time and were sometimes unable to use our phone but Chris always assured me that he would take care of the problem which he did. In addition whoever made the decision to move our renters in spite of losing August revenue made the correct decision. We were all fortunate to avert what could been a serious liability problem if someone had of been injured.
I guess all of this reinforces our satisfaction with Sunset Realty as our property manager. We had been with at least 3 others (rental companies) before Sunset and I am not sure that any of them would have put in the effort that Chris and your staff did. Thanks again!"
—Jack and Mary Baines , Pyramid #1
"I know you must be very busy with the Labor Day crowds, but I want you to know how very much we appreciate your attention and efforts to market our property! You're right -- service DOES set you apart! Thank you too for the nice feedback about the house -- I think it's pretty cute too and can't WAIT to get back up to enjoy it!!"
—Lisa Vande Voorde , East Butte #11
"I want to once again compliment you and your staff on the superior level of service that you have provided. We could not have been happier and will look for opportunities to refer future business...You have delivered exceptional service and should be proud." —Craig Evans, Previous Owner of Gold Finch #11
"We sold our previous vacation rental home, managed by Sunset Realty, last summer and purchased a home that happened to be managed by another rental company in Sunriver. Rather than change management services during peak rental season, we decided to continue working with the current company. Even though we would be paying them a higher management fee, we hoped their affiliation with the Mavericks group would make a significant impact on our rentals. Instead, our rentals dropped dramatically, as did the service. I can't tell you how disappointed we were in working with this other rental company.
Having worked with Sunset for several years, we had grown accustomed to the personal attention, strong rental history, excellent cleaning/maintenance crew, great customer service, and genuine interest in our concerns that you and your staff consistently provided. Whatever we needed, Sunset was quick to respond. It is no surprise that your business is growing. It speaks to Sunset's prime interest of maintaining a personal touch with owners and guests alike. It also speaks to the leadership of the company and your continued efforts to make the experience for everyone at Sunriver world class. Thanks for taking us back into your program. We look forward to working with you for many years to come."
—David and Amy Loy of McLean, Virginia,
Loon #17
"Just wanted to thank you for putting in a word with the reservation staff about our condo. Rentals for the rest of August and early September improved a lot after you shared our concerns with them.
We really appreciate the help and service Sunset has given us over the years."
—Mary Jo & Dave, Powder Village Condo C1
"July was a great month and we just wanted to thank you for your hard work and attention! We really appreciate the effort made in improving the number of rentals.Again, if there is anything that we can do to help you in this process, please let us know. Keep up the good work! — Rick Spickard and Charlotte Anderson, Hart Mountain #5
"Thanks for your work on our behalf. I have met with the other owners and we are all pleased with what you and your staff have done. The property rating form you prepared is helpful and we like the photos and presentation on the website. It appears that the mid July through August is booking up nicely. Keep up the great work and please let the rest of your staff know how much we appreciate their work!
- Craig Evans, Gold Finch #11
"Just wanted to let you to know that I am very pleased with the new photos of our condo that you put on the website... We really appreciate you efforts in presenting our condo's best image.
- Mary Jo Sanders, Powder Village Condo C1
"I enjoyed the e-mail news letter and the listing of events for the month of August. Thanks for taking the time do the newletter I'm sure that customers will enjoy the news and events.
Thank you for doing all the extra things you all are doing
for those of us who have rentals. I know that all your hard work is working because our June and July rentals were great.
- Ona Glassford, Grizzly #4
"I just saw Sunset's new brochure (Volume 14). You guys out did yourselves this time. This is your best yet! I am really impressed. You covered all the bases and really made it guest friendly.
- Ron Cochran, Conifer #13, Backwoods #5 & Fox #5
"The service you and your team have provided us since we joined the program has been exceptional. It's refreshing to know such companies still exist. Every request for direction or assistance has been politely and promptly addressed with abolutely no follow up required on my behalf!!! Please let your entire team know how much my wife and I have appreciated their efforts. I like to especially recognize Lynnette, Chris and Virginia for their dedicated efforts as we entered your program. Thanks again. "
- Roger Wintermute, Big Sky #13
"I know you probably only get complaints in your emails. This isn't one of those. Steve and I wanted to let you know how helpful Chris in Maintenance has been. Dealing with him has been so easy and rewarding. We think he has gone beyond our expectations in taking care of things for us and doing research for us. Thank you again for having such a good staff to take care of us. Dealing with a long distance rental can, at times, be trying. Chris has taken most of the pain away. Happy holidays from happy owners of 7 Awbrey."
- Marsha Eades, Awbrey #7
