Did you know that the largest growth segment in the vacation rental industry today is private owners managing their own vacation properties?  There are many software tools available for the private owner that did not exist five years ago making it simple for a homeowner to market their own property. However, there are still logistical challenges that private owners face.  Here are a few of those challenges:

• Consistent quality cleaning
• Check-in and check-out
• Maintenance and repair work
• 24 hour emergency service for items such as lock outs or failed heating systems
• Snow Plowing
• Carpet cleaning
• Checking the condition of the home upon departure

Based on communication with many owners who manage their own properties, we have found that it can be very difficult to get all of the logistical challenges taken care of when renting your own home due to the fact that you have a number of contacts for all of the services you need. We can be your single contact to take care of all of this for you. After all, we know how busy you are, and contacting several contractors or vendors in order to get your emergency dealt with can be no fun. As a vacation rental company in Sunriver, we know that you are not interested in hiring a management company, but we also know there is an opportunity for us to provide you with a high-quality service. Welcome to the Independent Owners Program offered by RE/MAX Sunset Realty.

Our Services Include:

• Turn Your Extra Leads into Cash– Your vacation home is booked, but you have a guest wanting to come to Sunriver—what do you do? Refer them to us and we will give you a 10% referral fee. Fill out the simple online form with their information and we handle the rest…if they book with us, you get paid!
• Friendly and Professional Check-in & Check-out – Key pick-up and drop-off is located at our Sunriver office, preventing your guests from showing up early to your home when it is not prepared, or when a renter may still be there. Our front desk staff will greet your guest with a smile—like they were one of our own—and provide them with a detailed map to your home.
• Concierge Services for Your Guests – We’ll recommend dining, activities and recreation, and more to help make your guest’s stay more enjoyable. Our staff is here to answer any questions they may have about the area.
• Weekly Security Checks and Walk-Thrus – Safeguard your home against theft, leaky toilets or frozen pipes. We keep an eye out on your home for you.
• 24 Hour On-Call Maintenance and Office Staff– We’re here to handle your guest emergency calls 24 hours a day. Have a guest that is locked out at 2am? We’ll be there to let them in.
• Professional Housekeeping & Inspections – Do you worry about a cleaning service that may take short cuts or not clean to your high standards? Our homes are inspected after every clean to ensure our high standards of cleanliness are met and maintained. A clean, well-prepared home is essential in pleasing your guest.
• Professional Maintenance Services – Need a plumber? Need a bike fixed, or replacement of a malfunctioning TV? Our Maintenance staff is here to take care of any issue that may arise. We want to make sure your home and its contents are in good working order, so your guest will have fond vacation memories.
• Professional Key Control  – Contractors and cleaners going in and out of your home at will is bound to lead to a disaster. Key control is necessary for ensuring that your home and its belongings are safe. We provide a secure location for key check-out, check-in, and keep detailed records of who enters your home.
• Monthly Statements and Accounting – Monthly accounting statements and referral checks will be mailed to you on the 10th of every month guaranteed.
• Renter Damage Control – Our closers arrive after each guest departure to ensure all of your home’s valuables are still there. We will alert you if we see anything out of the ordinary.
• Easy, Online Reservation Access – Stay on top of your reservation activity…you can view or make bookings online anytime of the day when you login onto our secure web site.
• Low Monthly Cost – Compared with standard rental program fees, you’ll save on your expenses without compromising standards that your guests have come to expect in a vacation rental home.

The best part of this program is the opportunity for you to make money without having to do a thing. Since we are a vacation rental management company, we can take all of the overflow business you are turning away and turn it into MONEY for you.  We would pay you a 10% referral fee on all of the business you refer to our office.  For example, if your home is booked for President’s Day weekend and you refer five potential guests to Sunset and we book four out of the five at an average of $600 per stay, you would receive a referral for the month of February of $240.  This would more than likely cover your costs of cleaning and maintenance for the month. Think about how much potential there is during the months of July and August with the average booking being $1000 or more. With RE/MAX Sunset Realty’s Independent Owners Program, you get all of the benefits of a professional property management team behind you without the cost. Plus, you’ll have the opportunity to make money in the process—a win/win situation for everyone involved.

"We sold our previous vacation rental home, managed by Sunset Realty, last summer and purchased a home that happened to be managed by another rental company in Sunriver.  Rather than change management services during peak rental season, we decided to continue working with the current company.  Even though we would be paying them a higher management fee, we hoped their affiliation with the Mavericks group would make a significant impact on our rentals.  Instead, our rentals dropped dramatically, as did the service.  I can't tell you how disappointed we were in working with this other rental company.

Having worked with Sunset for several years, we had grown accustomed to the personal attention, strong rental history, excellent cleaning/maintenance crew, great customer service, and genuine interest in our concerns that you and your staff consistently provided.  Whatever we needed, Sunset was quick to respond.  It is no surprise that your business is growing.  It speaks to Sunset's prime interest of maintaining a personal touch with owners and guests alike.  It also speaks to the leadership of the company and your continued efforts to make the experience for everyone at Sunriver world class.  Thanks for taking us back into your program.  We look forward to working with you for many years to come."
—David and Amy Loy of McLean, Virginia,
Loon #17